Refund policy

REFUND AND RETURN POLICY

At Dabullstore Global, we stand behind the quality of our exclusive caps. If you are not completely satisfied with your purchase, we accept returns within 15 days of receiving your order, under the following strict terms based on international industry standards:

1. Mandatory Product Conditions
To qualify for any refund, items must be returned in their exact original condition: brand new, unworn, odor-free, with all original tags and brand stickers attached. We will not accept caps whose visors have been curved, shaped, or altered from their factory format.

2. Return Shipping Costs Born by the Customer
The customer is fully responsible for organizing, tracking, and paying the shipping costs to send the product back to our operational facilities. Dabullstore Global does not provide prepaid return labels or refund original freight costs. We highly recommend using an insured courier service with a tracking number, as we are not responsible for packages lost in return transit.

3. Clearance Items and Final Sales
Regrettably, returns, exchanges, or refunds are not accepted for any cap purchased from sale sections, markdowns, special promotions, or through the use of gift cards. These purchases are considered final sales.

4. Damages and Factory Claims
Please inspect your DHL Express package immediately upon receipt. To qualify for a manufacturing defect or shipping error claim, the customer must obligatorily provide a continuous, unedited unboxing video clearly showing the opening of the factory-sealed package and the visible defect of the product. All claims must be sent to our email within a maximum period of 48 hours following delivery. No damage caused by use, natural wear and tear, or handling after opening the package will be covered.